1. Introduction

At Fiaroe, we are committed to protecting your personal information and ensuring your privacy. This Privacy Policy explains how we collect, use, and share your data when you visit or make a purchase from our website. By using our website, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We collect personal information that you provide when using our website, including but not limited to:

• Account details: When you create an account, we collect your name, email address, and password.
• Order information: When you make a purchase, we collect your shipping address, billing address, payment information, and order details.
• Payment details: We process payments securely through trusted third-party gateways. Your payment details are encrypted and stored securely, with customers having the option to save their payment information for future purchases.
• Email data: If you subscribe to our newsletter or agree to receive promotional emails, we collect your email address.
• Product Reviews: If you leave a product review, we collect the information provided in the review form, including your name, email address, and the content of the review. No profile photos or Gravatar images will be displayed alongside reviews.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders: Including shipping and handling via trusted shipping carriers.
• Manage your account: If you choose to create an account, we store your information for easier future purchases.
• Send marketing communications: With your consent, we may send newsletters, promotions, or other marketing materials using email marketing services.
• Analyze trends: We may use tools to analyze purchasing behavior to improve our product offerings.
• Improve our website: To enhance your shopping experience, we may use analytics and cookies to monitor how visitors use our website.
• Product Reviews: If you leave a product review, we will display the content of your review but will not display profile photos or Gravatar images alongside the review.

4. Sharing Your Information

We may share your data with third parties only to provide essential services:

• Payment processors: To securely process payments.
• Shipping providers: To fulfill your orders through trusted carriers.
• Marketing services: If you opt into our mailing list, your email may be shared with email marketing services for communications.
• Advertising Platforms: We may use tools from advertising platforms such as Facebook and Instagram to deliver targeted ads. These platforms may use cookies or pixels to track interactions with our website to deliver personalized advertising, but we do not directly share personal information with these platforms unless required for ad performance.
• Spam Detection: Visitor comments or reviews may be checked through an automated spam detection service.

5. Data Security

We take the security of your personal information seriously and implement industry-standard security measures to protect it. This includes SSL encryption to safeguard data during transmission and secure storage on our servers.

6. Cookies and Tracking

We use cookies to:

• Enhance site functionality: Store items in your cart, remember your login details, and allow for easier access to your account.
• Product Reviews: If you leave a product review, cookies may be used to store your review details for convenience, so you do not have to re-enter your information when leaving additional reviews. You can manage or disable cookies through your browser settings. Note that disabling cookies may limit your use of certain features on our site.

7. Embedded Content

Articles on our site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves in the same way as if the visitor had visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content.

8. Data Retention

We retain personal information for as long as necessary to provide services, fulfill legal obligations, and support your account. Product reviews and their metadata may be retained indefinitely unless a user requests deletion. Customer account data and order details are typically retained for 7 years to comply with tax regulations, after which the data is securely deleted or anonymized.

9. Your Rights Regarding Your Data

You have the right to:

• Access your data: Request details about the personal information we store about you.
• Correct your data: Update any inaccurate information.
• Request deletion: Request that we delete your personal data. We will comply with data deletion requests where legally required.
• Withdraw consent: If you have opted into marketing communications, you can withdraw your consent at any time.

To exercise any of these rights, please contact us at [email protected].

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page, and the “last updated” date will be revised accordingly.

11. Contact Information

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us at [email protected].