FAQ

Why Fiaroe Jewelry?

If you’ve ever had jewelry that turned your skin green, irritated your ears, or lost its shine after just a few wears, you know how disappointing that feels. Jewelry should feel effortless — something you can put on and trust.

That’s why we created Fiaroe. We believe in bringing affordable luxe to everyday life. Our pieces are made with stainless steel and sterling silver, metals commonly worn by people with sensitive skin and chosen for their lasting strength and comfort. They’re crafted to stay beautiful through daily wear, so you can enjoy jewelry that feels as good as it looks.

To give you complete confidence, every piece is backed by our 30-Day Love Guarantee and 1-Year Quality Guarantee.

Hypoallergenic

Our jewelry is crafted with stainless steel and sterling silver, chosen for their durability and skin-friendly qualities. These materials are commonly worn by people with sensitive skin and are designed to stay gentle for everyday comfort.

Will my jewelry tarnish or fade?

Our jewelry is crafted from stainless steel and sterling silver, both chosen for their durability and resistance to everyday tarnishing. Stainless steel is especially resistant to fading, while sterling silver may naturally develop a light patina over time. The good news is, patina can be easily cleaned with a soft polishing cloth to restore its shine.

With simple care, like avoiding harsh chemicals and storing your pieces dry, your jewelry will stay brilliant for years. Plus, every piece is backed by our 30-Day Love Guarantee and 1-Year Quality Guarantee, so if fading or breakage happens unexpectedly, you’re covered.

1-Year Quality Guarantee

Every piece comes with our 1-Year Quality Guarantee. If your jewelry breaks, tarnishes unusually fast, or shows a defect under normal wear, we’ll repair, replace, or issue store credit — at no extra cost.

This guarantee doesn’t cover damage from accidents, misuse, or harsh chemicals, but it does cover issues that shouldn’t happen with well-made jewelry.

To start a claim, email orders@fiaroe.com with your order number, photos, and a short note. We’ll make it right quickly and hassle-free.

To help your jewelry maintain its beauty for as long as possible, please follow these care tips:

  • Avoid Moisture: Keep your jewelry dry and store it in an airtight container when not in use to prevent tarnishing and fading.
  • Avoid Chemicals: Keep your jewelry away from perfumes, lotions, and oils, as these can cause discoloration and damage.
  • Remove Before Water or Physical Activity: Water, sweat, and friction can wear down jewelry. Remove your pieces before swimming, showering, or exercising.
  • Clean Gently: Use a soft cloth for regular cleaning. If needed, use mild soap and lukewarm water, but dry thoroughly.
  • Store Separately: To avoid scratches and preserve the finish, store your jewelry separately in a soft pouch or lined box.

All Fiaroe jewelry is beautifully packed in an elegant gift box with a bow, ready to be given as a special gift—no need for additional wrapping!

Orders are processed and dispatched within 1-2 business days. The delivery time depends on the shipping option you choose:

  • USA Express Delivery: Next Day Service (allow 1-2 business days for processing)
  • USA Standard Delivery: 3-6 Days (allow 1-2 business days for processing)

Yes, after placing your order, you’ll receive a confirmation email. A second email with tracking details will be sent once your order ships. If you don’t receive these emails, please contact Customer Service.

At this time, Fiaroe does not offer international shipping. We only ship domestically within the United States.

We only accept one shipping address per order. For shipping to multiple addresses, place separate orders.

Once an order is placed, we are unable to modify items, update shipping details, or cancel the order as it’s processed immediately.

Return Policy

We want you to love your jewelry as much as we do. That’s why every order is backed by our 30-Day Love Guarantee. If you’re not completely satisfied, you can return or exchange your jewelry within 30 days of delivery.

  • Earrings: For hygiene reasons, earring returns are issued as store credit only.

  • Eligibility: Items must be unworn, undamaged, and returned in their original packaging with tags. Final sale items cannot be returned or exchanged.

  • Refunds: Issued to your original payment method once we receive and inspect your return. Please allow 7–10 business days for processing. Original shipping fees are non-refundable.

  • Free Return Label: One prepaid shipping label is provided per order. Please include all items in a single shipment, as additional labels are not available for the same order.

  • Damaged on Arrival: If your item arrives damaged, please contact us at orders@fiaroe.com within 48 hours of delivery so we can arrange a replacement or refund.

How do I return an order?

  1. Contact Us: Email orders@fiaroe.com with your order number and the item you’d like to return or exchange.

  2. Shipping: We’ll send you one free prepaid return label. Please include all items in a single shipment.

  3. Processing: Once we receive and inspect your return, your refund, exchange, or store credit will be issued within 7–10 business days.